Delivery and Returns Information

Jewellery orders will usually be dispatched within 4-5 working days. If your order cannot be dispatched within that time I will contact you.

If you need your jewellery urgently please contact me and I will do my best to meet your timescale
or put a note in the comments box at the checkout) please select special delivery to guarantee next day delivery (once the jewellery is made)

All purchases are sent in organza bags as standard. Boxes can be requested when ordering each item of jewellery or can be found in the Accessories Category.

Postage Charges
There are three postage options available at the checkout
o   £3.75 Royal Mail Tracked 48 - equivalent to 2nd class postage (when you item is not so urgent) with full tracking to delivery point and email notifications to recipient. Delivery times and instructions can be changed before delivery is made.
o   £4.50 Royal Mail Tracked 24 - equivalent to 1st class postage but not guaranteed next day delivery. The same service as Tracked 48 with full tracking to delivery point and email notifications to recipient. Delivery times and instructions can be changed before delivery is made.
o   £8.50 Royal Mail Special Delivery - guaranteed next day delivery (after dispatch) Fully tracked and signature required on delivery. Ideal if your order is urgent.

For orders over £150.00 delivery is free and sent via Special Delivery
Jewellery prices stated exclude postage costs 

Overseas Postage
If you live outside the UK the postage charge is £15.00. For orders over £180.00 in value delivery is free.
Customers outside the United Kingdom are liable for any customs/import duty, quotas, permits, product/import restrictions and other local requirements. Any such charges are the responsibility of the customer. Please make yourself aware of the situation in your own country.

Gifts and Gift Messages
If your order is being purchased as a gift I will happily send the jewellery direct to the recipient. You can choose a different delivery address to your billing details at the checkout. I will, of course, dispatch the jewellery without enclosing the invoice!
If you would like to include a personalised gift message to your order just add this to the comments box at the checkout.

What is the Returns Policy?
I hope you will be delighted with your jewellery but if you are not entirely satisfied with your purchase within 7 days of receipt, Freshwater Pearls Jewellery will provide a full refund or exchange of the item. Please bear in mind that due to their organic nature, pearls are not uniform in appearance or colour.
You must return the goods unworn and in the condition in which they were supplied to you and by Recorded/Signed for Service only. The cost of your item will be refunded but not postage costs. Freshwater Pearls Jewellery reserves the right to refuse a refund or exchange if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If you are returning an item because of an error on my part or because it is faulty, I will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges. Please contact me before posting so that I know to expect them. The return address is: FWP, PO Box 486, Beckenham, Kent BR3 9EX
Bespoke and commissioned items cannot be refunded as consultation throughout the design process will have taken place.
If you wish to change the style or length of the jewellery once it has been despatched, please contact me to discuss options. At the discretion of Freshwater Pearls Jewellery, a charge will be made if re-modelling or re-stringing is required.
After 7 days goods will only be accepted for return for alteration or if faulty, at the discretion of Freshwater Pearls Jewellery. You may cancel your order at any time prior to dispatch.

How do I return an item?
Please enclose the dispatch invoice inside the parcel giving the reason for the return, stating whether you require a refund or exchange. Pack the parcel securely reusing the original packaging if possible. Return the package to Freshwater Pearls Jewellery via the Post Office, by Recorded/Signed for Service only. Freshwater Pearls Jewellery cannot accept liability for goods that get lost or damaged in transit. Please ensure you keep your proof of posting.

Where do I return my items?
Please send to the address below:
PO Box 486

When do I get the refund once I have return an item?
Once the package is received, refunds will be credited back to your original method of payment. I aim to process all refunds and exchanges on receipt but some banks take a few days to process the credit to your account.